Complaints Policy

AdultDVDKing.com takes all customer concerns seriously. We are committed to providing a fair, respectful, and prompt response to all complaints relating to our products, services, or content. Our goal is to resolve issues quickly and professionally, with minimal disruption to your experience.

How to Submit a Complaint

If you wish to file a complaint, you may do so by email or post. The preferred method is via email to [email protected], which allows us to respond more quickly. Please include your order number (if applicable), full name, a brief summary of your concern, and any supporting details such as product photos or relevant screenshots.

Complaints Must Be Specific

To help us address your concern effectively, please describe the issue clearly. Whether it’s a missing item, damaged packaging, defective media, inappropriate content, or an error on our website, we ask for factual detail. Vague or abusive complaints may be disregarded if they do not include actionable information.

Complaints Related to Orders

If your complaint relates to a recent order — such as missing DVDs, incorrect items, or damaged packaging — we recommend lodging your complaint within 7 business days of receiving the parcel. This allows us to investigate quickly and, where appropriate, offer a solution such as a replacement or refund.

Proof May Be Required

In some cases, we may ask for photos of the product or packaging to confirm the issue. For example, if a disc was cracked during shipping or the contents did not match what was advertised, we will need visual proof to support your claim. This is standard procedure to help protect customers and our team.

Content Removal Requests

If you believe you have been featured in any content on AdultDVDKing.com without your permission, or wish to request removal due to copyright, consent, or other grounds, you may file a formal request via email. Include your name, the page or product in question, and any supporting documents. Once verified, we will review and respond in a timely manner.

Appeals Process

If you are not satisfied with the outcome of your complaint or believe your request was misunderstood, you may request a review. In your appeal, restate your original complaint, explain why the decision was unsatisfactory, and provide any new or missing information. Appeals should be emailed to the same address with the subject line: Complaint Appeal.

Response Time and Outcomes

We aim to respond to all complaints within 3 business days. In some situations, more time may be required to investigate fully. We will always keep you informed if more time is needed. Where appropriate, outcomes may include replacements, store credits, content changes, or written clarifications.

Unacceptable Complaints

We will not tolerate abusive, threatening, or discriminatory language in any form of communication. Our team is here to help, and all complaints must be submitted respectfully. Messages containing hate speech, personal threats, or defamatory statements may be ignored or reported to relevant authorities.

Third-Party Complaints and Content

Some of the descriptions, media reviews, and other content on AdultDVDKing.com may be sourced from third parties. While we make every effort to monitor accuracy and appropriateness, we cannot accept responsibility for third-party content that was submitted in good faith. If you believe any content violates our standards or your rights, you may report it to us for review.

Contact Information

All complaints should be directed to:

Email: [email protected]
Phone: +61 2 9553 7217
Business Hours: Monday to Friday, 9:30am – 4:30pm AEST

Please allow up to 3 business days for an initial response. We appreciate your patience and cooperation while we work to resolve your issue promptly and fairly.